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Cyber Hotelier

Platform : DOT NET

ABSTRACT Project Title: Cyber Hotelier Category: Application Development, Enterprise. Objective: The Main Objective of this System is to design a system to accommodate the needs of guests in the hotel. This application helps a customer to know about the hotel information and can reserve rooms throughout the globe irrespective of the location. This is a computerized system to make room reservations, keep room bookings and availability details up-to-date. Description: Cyber Hotelier is the system for “Hotel Automation with online reservation”. The main objective of this System is to design a system to accommodate the needs of guests in the hotel. This application helps a customer to know about the hotel information and can reserve rooms throughout the globe irrespective of the geographical location. This is a computerized system to make room reservations and keep room bookings and availability of details up-to-date. This System designs an application for full service luxury inn, bed & breakfast. It emphasizes the highest level of individual guest services through comprehensive features; seamlessly integrating rooms, services and retail from reservations to guest history. It is an application to manage the hotel operations to know all the data and process the modules. When customer comes to the hotel, reception staff access reservation information very easily and check-in process will be done. This System gives a brief description about the hotel i.e., about the total number of rooms in the hotel, location of the hotel, route map of the city showing the route to the hotel…etc and also gives a brief description about the services offered by the hotel such as the cab services, food services, laundry...etc. This System enables each guest to enquire about the rooms i.e., the number of rooms vacant and the types of rooms such as standard, deluxe, luxury, executive suite…etc that are present in the hotel and also enables the manager to get all the information regarding the hotel. PROBLEMS IN THE EXISTING SYSTEM The present system is a manual system or a semi-automated system. Manual system involves paper work in the form of maintaining various files and manuals. Maintaining critical information in the files and manuals is full of risk and a tedious process. The existing semi-automated system is a standalone system or a LAN based system and booking is in the form of email. The hotel booking email contains the requested booking dates and the number of rooms required, along with the customer contact details. At the day break he has to update the database. The disadvantages of the manual process are Time consuming and a tedious process No instantaneous updates of the room status. No instantaneous updates on the user details and user statistics. Involved a lot of paperwork that was prone to risk of losing it easily. Communication was not clear, slow and led to misunderstanding. Files and manuals lacked authentication and authorization. Information recording in manuals was not accurate because there were no validations. The disadvantages of the semi-automated system are: Reservation through email. Room amendment is not a easy task PURPOSE OF THE SYSTEM The Main Objective of this System is to design a system to accommodate the needs of guests in the hotel. This application helps a customer to know about the hotel information and can reserve rooms throughout the globe irrespective of the location. This is a computerized system to make room reservations, keep room bookings and availability details up-to-date. Some of the features are: Reduces the complexity present in the manual system and saves time. Users can access the required data easily. It maintains accurate information. Provides instantaneous updated information to all users. Communication is fast and clear and avoids misunderstandings. It is a computerized system to make room reservations and keep room bookings and availability of details up-to-date. Very economical and user friendly. NUMBER OF MODULES The system after careful analysis has been identified to be presented with the following modules: Modules in this System are: Registration Reservation Cancellation Front desk Services Restaurant Billing House keeping Inventory Reports Authentication. Registration: For a guest to reserve a room through online, he must be a registered user. This feature helps the guest to get registered into the system. This feature also allows the administrator to give roles i.e., manger, receptionist, housekeeping executive and a user. Reservation: For a guest to reserve a room in the hotel, he can follow 2 procedures. 1) Online reservation: This feature enables the guest to reserve a room through internet from anywhere in the world. When the guest wants to use this feature, he has to select the room type, mention the check-in and check-out details and must check for the availability. If the room required is available during that period then he has to enter all the personal details that are required and also has to pay certain amount with the help of credit card. The reference number of the reservation is noted and the reservation is completed. If the room required is not available then he has to choose another type of room based on his requirement. 2) Central reservation: This feature enables the guest to book the room by coming directly to the reception for either the advance reservation or to check-in the hotel at that point of time. The details of the guest are entered into the system by the receptionist. Based on the availability the receptionist gives the room to the guest and marks the check-in time. The guest has to pay certain amount in advance. After the reservation the vacant rooms based on the reserved dates are updated in the database by default. Cancellation: This feature enables the guest to cancel the room reservation which is done either by the online process or by coming directly to the reception. When the cancellation is done, certain percentage of the advance money which is paid by the guest during the reservation is returned to the guest. After the cancellation the vacant rooms based on the reserved dates are updated in the database by default Front Desk: When the guest comes to the hotel for stay, he has to say the receptionist his reference number and the receptionist gives the room and marks the check- in time. This feature enables the receptionist to look after the check-in, check-out, payment details, occupancy summary, guest information, expected departures for that day, search guests, view the status of rooms and to change the status i.e., vacant, occupied, dirty and blocked. Services: This feature enables the receptionist to provide the services requested by the guest. Receptionist attends the guest call and forwards the requests to the respective departments and enters the details of the services provided to keep the bills up-to-date. Restaurant: This feature enables the receptionist to keep the KOT bills and also the room service bills up-to-date in the system. Billing: After the stay period of the guest, in the check-out process he has to pay the money due at the reception. This feature shows all the payment details. This feature enables the receptionist to keep the details of the administration expenses up-to-date. This includes the staff salaries, electricity bill, telephone bill, maintenance bill …etc. House Keeping: This feature enables the house keeping executive to manage the house keeping activities i.e., scheduling the timings for housekeeping services, billing the house keeping activities. Inventory: This feature enables the house keeping executive to look after the inventory management i.e., to maintain the list of articles taken from the stores such as soaps, cloth materials…etc that are required for maintenance of the hotel. Reports: This feature enables the manager to know all the reports regarding the hotel and its management, its maintenance, expenses and room occupancy details. The main roles involved in this system are: Manager Receptionist Housekeeping executive Guest Administrator Manager: A hotel manager is responsible for the day-to-day management of a hotel and its staff and has commercial accountability for planning, organizing and directing all hotel services, including front-of-house (reception, concierge, and reservation), banqueting and housekeeping. He plays a major role in financial management i.e., preparing budgets and marketing strategies and achieving targets for the business Receptionist: Hotel receptionist is responsible in dealing with room bookings and cancellations and handling general requests made by guests during their stay. His main duties are dealing with reservations and cancellations by phone, e-mail, letter, fax or face-to-face; checking guests into the hotel, allocating rooms and handing out keys; checking guests out of the hotel, preparing bills and taking payments; answering questions about facilities in the hotel and the surrounding area dealing with complaints or problems. Housekeeping executive: A house-keeping executive is responsible in scheduling the house keeping activities i.e., cleaning, laundry, room service …etc. He is also responsible for inventory management i.e., to purchase the order, checking the stock availability…etc. Guest: A guest can reserve the rooms on online or can come to the hotel reception to reserve the rooms. Guests can make special requests which are to be carried out during their stay and trigger notifications for hotel staff to complete the tasks. During the check-out process, he has to settle the payments. Administrator: Administrator assigns the roles to the users, manager, receptionist and housekeeping executive and registers them to the system Authentication Authentication is nothing but providing security to the system. Here every must enter into the system throw login page. The login page will restrict the UN authorized users. A user must provide his credential like user Id and password for log into the system. For that the system maintains data for all users. Whenever a user enters his user id and password, it checks in the database for user existence. If the user is exists he can be treated as a valid user. Otherwise the request will throw back. KEYWORDS: Generic Technology Keywords: Database, UserInterface, Programming Specific Technology Keywords: Asp.Net 2.0, C#.Net, MS SqlServer-05 Project Keywords: Analysis, Design, Implementation, Testing SDLC Keywords: Presentation, Business Object, Data Access Layer ENVIRONMENT: Servers: Operating System Server: Windows XP or later Database Server: Microsoft SQL Server-2005 Client: Microsoft Internet Explorer Tools: Microsoft Visual Studio .Net-2008 User Interface: Asp.Net with Ajax Code Behind: VC#.Net Hardware Specification: Processor: Intel Pentium or More RAM: 512 MB Ram Hard Disk: PC with 20GB

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