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telecom customer services

Platform : JAVA

ABSTRACT The main intention of introducing this system is to reduce the manual work at telephone department offices. Every sort of task is performed by the system, such as registering different types of applications, enquiries, and complaints etc. reducing mush paper work and burden of file storage. Also the latest information is right available for the officials and executives wherever they require. The system also facilitates the customer to enquire about their application progress, bills and directory enquiries such as enquiry by telephone, by name etc. Where the System must be placed? There are a lot of benefits to the organization by placing the system at their offices bill payment centers, E-seva centers. At the same time the customers are also benefited using this system. They can get latest information they require within no time. How to Use the System? Using the system is as simple as using the personal computer. Since end user computing is developing in our country, it is beneficial to both organization and the customers. Every step is clearly defined and help is provided through out the application to the user. Even the exceptions are handled well to avoid confusion. Third system can be used in a multi user environment. As no sort of updating is allowed, there is no possibility of dead locks or Transactions getting aborted. How is it Beneficial to the Customers? The customers can get much out of the system. They can get latest information they require within no time. There will be no need for them to stand hours in queues for enquiry or to apply or to do any other business with the corporation. They are welcome to use various services. Brief Overview of Telecom Customer Services To develop a telecom inventory maintenance system, to take care of customer concerns such as app enquiries and complaints. The current manual system is slow laborious and error prone to computerize the same for quicker efficient results and customer satisfaction. Advantages to Both End User and Developers The customers can get much out of the system. They can get latest information they require within no time. There will be no need for them to stand hours in queues for enquiry or to apply or to do any other business with the corporation. They are welcome to use various services. Goal and Need 1. Goal With every going day the need to be connected is increasing to an extent where the inflow of conn request exceeds that which can be handled manually. Hence computerization of app request and customer complaints brings better satisfaction and service oriented ness. Quicker processing of app would mean better busiz and more customers. It would also help in having fewer complaints and thus less time is wasted on rework. Proper billing timely payments and good customer feedback go a long way in identifying and succeeding a business and its future growth. Towards this achievement the computerization of the telecom industry will help greatly in meeting market requirements more satisfied customers would mean quicker growth and hence obviously greater profits towards which all organizations strive. 2. Need To develop a telecom inventory maintenance system, to take care of customer concerns such as app enquiries and complaints. The current manual system is slow laborious and error prone to computerize the same for quicker efficient results and customer satisfaction. 4 Purpose The purpose of this document is to describe all external requirements for The Telecom Customer Services. It also describes the interfaces for the system. 5 Scope This document is the only one that describes the requirements of the system. It is meant for the use by the developers , and will also by the basis for validating the final delivered system. Any changes made to the requirements in the future will have to go through a formal change approval process. The developer is responsible for asking for clarifications, where necessary, and will not make any alterations without the permission of the client. The Proposed System The present system has obvious problems, inhibiting growth and profitability. Demand of telephone connections have been identified as the major growth area. These telephone connections demand an improved, computer system to support them. At the same time operations could be automated into an overall system. By using the proposed system, the whole system is computerized. So, each and every transaction takes less time to complete. Whenever customer requires any information, the searching process also takes less time and it is easy to search particular customer information from a file. Features of Proposed System Service should be provided to customers in an efficient manner. Phone number is issued instantly when customers apply for connection. Enquiry details must be provided for the customer, such as applications, bills, complaints enquiries etc. Bills will be issued on time to customers and status of the bills will be observed schedule wise. Advantages A fast and more efficient service to all customers. As there are thousands of customer records; Searching process is an easy task. Saving in staff time in entering and manipulating data. Easy input, deletion and manipulation of lot, customer details. Capable of printing both full and selected information. Simple correction of input errors and we can assess the calculations accurately. Module Description The Telecommunications Customer Services project has been divided into four modules. They are 1 Applications 2 Entries 3 Enquiries 4 Complaints SOFTWARE REQUIREMENTS Platform - Windows (98/2000/XP). Software - Ms-Internet Explorer 4.0, JDK Kit. Web server - Apache Tomcat Server Front end - Java. Back end - Oracle 8i. HARDWARE REQUIREMENTS Processor - Intel Celeron class Processor with 233 MHz RAM - 128 MB Hard Disk - 40 GB

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